I will do the best I can to respond promptly to your emails.
Keep in mind that I do have a life, a family, and work full time.
Thus, I do not live on email 24 hours/day 7 days/week -- it may take a
day or two for me to get back to you.
Make sure that when you submit
your email that you select to receive a copy in return! If you do
not receive a copy in return, chances are I did not receive your email.
This most often happens because people do not provide their correct email
address, or their email system/server/whatever is not functioning properly.
I do not collect nor sell email addresses to any third party, and do not
use your email for anything other than responding to you! Thus, you do
not have to worry about receiving junk/spam mail from me, or someone else
obtaining your email from me.
Comments or Suggestions for Improvement- By all means let me know your comments on
my product and any suggestions you may have for improving it further to
make it stand out among the competition! Remember, it's because of user
feedback that this has become the kick-ass product it is today. :-)
General Questions- If you have a general question regarding the calendar that does
not require technical assistance, let me know. Such questions might include
those like, "Do I need another license?" or "Does my calendar have
functionality xyz."
Technical Support- Before writing me for technical issues, take the time
to read the documentation that came with your archive, especially the section detailing
common problems. If I find you're experiencing a problem that's common among users, and
have not read the documentation, your email will be of lowest priority since the answer
is right in front of you. In other words, please don't waste my time. Otherwise, definitely
send me a message.
Bug/Error Reports- If you believe you found a bug or error in my program, documentation,
display, or anything, let me know! Please try to be as specific as
possible! The more specific you can be, the quicker and easier I can find
and correct the issue!
Before writing, please see if you can reproduce
the problem on any one of my demo calendars on my website! The code
to the live demo calendars on my website is what's shipped in the original
archives.
If you modified/customized your code, and don't experience the
issue on my live demo calendars, chances are that it's something you did to
my code and I cannot guarantee a resolution to the problem although I will
try to solve it with you.
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